Question 1

What is the Wardrobe Refresh Sale Cashback offer ("Offer")?

Accepted Answer

(a) Extra 15% cashback up to INR 1000 as Amazon Pay balance on minimum order value of INR 4000 of eligible products, net of all discounts applied
(b) Participating categories: Clothing, shoes, watches, luggage, eyewear, handbags, jewellery, beauty, luxury beauty, & home furnishing (excluding gold & silver coins, artwork , craft materials , fresh flowers , furniture , heating, cooling & air quality , home & décor , home improvement , home storage & organization , indoor lighting , kitchen & dining , kitchen & home appliances , large appliances)
(c) Applicable only on prepaid orders, i.e.,payments through credit card, debit card, net-banking or Amazon Pay balance only
(d) Not applicable on cash on delivery or pay on delivery orders
(e) Offer period: 15th December 2019 00:00:00 hrs to 19th December 2019 23:59:59 hrs
(f) Maximum cashback amount per customer: INR 1000
(g) Cashback will be calculated on the final order value after applying coupon discounts. Example: If order value is INR 4000 and coupon discount of INR 100 is applied, bringing the final order value to INR 3900, then the order is ineligible for the cashback offer.
(h) Your Amazon account information has to be fully updated with your name, email and phone number for you to be eligible for the cashback
(i) Any cancelled order(s)/item(s) will not be eligible for cashback and the refund amount of cancelled/returned order(s)/item(s) will be adjusted (net off) for the cashback amount, from the purchase amount for the Offer.
(j) Check product detail page for offer eligibility
(k) Offer is applicable only once per customer during offer period i.e. 15th December 2019 00:00:00 hrs to 19th December 2019 23:59:59 hrs.

Question 2

How can I avail this offer?

Accepted Answer

Buy eligible products worth INR 4000 or more during the offer period and pay using a prepaid payment method (debit card/credit card/net banking/Amazon Pay balance). Your cart can have multiple products but the total value of eligible products in your cart after discounts should be worth at least INR 4000 for you to be eligible for the offer.

Question 3

Is a coupon code required to avail the offer?

Accepted Answer

No. Customers do not need to enter any coupon code.

Question 4

Will this offer be over and above other offers?

Accepted Answer

Yes, subject to the terms and conditions of the relevant offers being met.

Question 5

When will I get the cashback?

Accepted Answer

The applicable cashback under this Offer will be credited to your Amazon account as Amazon Pay balance within 3 day from the date of shipping.

Question 6

What if I cancel/return my order?

Accepted Answer

In case you place an order that is eligible for the cashback and subsequently cancel it, you will not be eligible for the offer any longer during the offer period. If you cancel/return specific items from the order that was eligible for cashback, the cancelled/returned item(s) will not be eligible for the cashback. The refund amount of the cancelled/returned item(s) will be adjusted (net off) for the cashback amount, from their purchase amount. Note that the cashback is offered at an item level on a pro-rata basis. For example, if the total order value at the time of purchase is INR 10,000 (across 4 items), the cashback of INR 1000 will be offered at a pro-rata basis across all 4 items. If, for any reason, you return a product worth INR 2500 from that order, for instance, the cashback against that item will be adjusted (net off) against the refund amount; hence you will receive a refund of INR 2250 (INR 2500 less cashback of INR 250) In this case, even though the net order value post returns is INR 7500, you will receive only net INR 750 as cashback (not INR 1000) as the cashback is calculated on a pro-rata basis.

Question 7

Is the Offer applicable on the purchase of all products?

Accepted Answer

The offer is only applicable on the purchase of products from Clothing, shoes, watches, luggage, eyewear, handbags, jewellery, beauty, luxury beauty, & home furnishing on all brands. The offer is not applicable on gold & silver coins, artwork , craft materials , fresh flowers , furniture , heating, cooling & air quality , home & décor , home improvement , home storage & organization , indoor lighting , kitchen & dining , kitchen & home appliances , large appliances or for products from any other category other than those mentioned above.

Question 8

Can I get cashback across multiple orders?

Accepted Answer

No, this offer is valid only once per customer. The order value should be INR 4000 or more post application of discounts/coupons.

Question 9

My payment failed while placing the order; will I be eligible for the cash back under this Offer?

Accepted Answer

If your payment failed while placing an order, Amazon.in gives you an option to revise your payment for such orders. If you successfully revise your payment within the offer duration (using a prepaid method of payment), you will be eligible for the cashback.

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